Customization Terms & Conditions

The following Terms and Conditions govern all customization requests made to Softpital. By submitting a customization request, you agree to be bound by these terms.

1. Requirement Review

All customization requests will be reviewed by our development team to assess feasibility, complexity, and alignment with our existing platform. We will provide an initial assessment within 5–7 business days of receiving a detailed requirement document.

2. Approval Process

Customization requests are not automatically approved. Each request must go through our internal review and approval process. We reserve the right to decline any customization request that we deem technically infeasible, contrary to our platform's core functionality, or potentially harmful to other users.

3. Scope

The scope of customization will be clearly defined and agreed upon by both parties before development begins. Any changes to the agreed scope may result in additional costs and revised timelines. Scope changes must be submitted in writing and approved by both parties.

4. Timeframe

Delivery timelines are estimates based on the complexity of the customization and our current development schedule. While we strive to meet agreed-upon deadlines, we do not guarantee specific delivery dates. We will communicate any significant delays in a timely manner.

5. Cost

Customization work is billed separately from your regular subscription. Costs will be determined based on the complexity and time required for development. A formal quotation will be provided and must be accepted before work commences. Payment terms will be specified in the quotation.

6. Terms Subject to Change

Softpital reserves the right to modify these Customization Terms and Conditions at any time. Clients will be notified of significant changes. Continued engagement in customization projects following notification of changes constitutes acceptance of the updated terms.

7. Contact Us

For customization inquiries or to submit a request, please contact us at:

Email: support@softpital.in

Address: Ahmedabad, Gujarat - India