Overview
A mid-size multi-specialty hospital in Gujarat moved from paper-based OPD and manual billing to Softpital in 6 weeks — recovering ₹2.8L in monthly missed charges within the first quarter.
The Challenge
- 1
OPD registration was handled on paper. Front desk staff re-keyed patient data into a separate billing spreadsheet — introducing errors and missing charges on procedures ordered during consultation.
- 2
Pharmacy dispensing had no connection to billing. Medicines were often given to IPD patients without being invoiced, creating consistent end-of-month revenue shortfalls.
- 3
Lab reports from the in-house pathology unit were delivered on printed sheets. There was no digital trail, no TAT tracking, and no way to audit which reports had been shared.
- 4
Three departments — OPD, pharmacy, and billing — ran on separate spreadsheets. Generating month-end MIS reports took 2 days and required manual reconciliation across all three.
The Softpital Solution
The hospital deployed Softpital Hospital Pro across all six departments in a single go-live. OPD registration auto-populates billing. Every pharmacy dispense triggers an automatic charge. Lab orders are tied to patient encounters. The billing team now works from a single unified view — no spreadsheets, no manual reconciliation.
Modules deployed
The Results
Billing cycle time
4+ hours/day
~2.4 hours/day
Missed charges per month
₹2.8L avg
< ₹15K
Month-end MIS report time
2 days
< 1 hour
Lab report delivery
Printed, manual hand-off
Digital — WhatsApp + app
“We were losing money every month without knowing exactly where. Softpital showed us the leaks — and then closed them. The billing team now finishes in half the time and the reports run themselves.”
Facility name and identifying details are withheld to protect customer privacy. Metrics are customer-reported outcomes. Individual results may vary.