Overview
A multi-specialty clinic running on phone-based booking and paper prescriptions moved to Softpital Clinic Pro in 4 weeks. No-shows dropped by 77%, front desk calls fell by 65%, and all prescriptions became fully digital.
The Challenge
- 1
All appointment booking was handled by phone. The front desk managed 80–100 calls daily across three specialties, spending most of the day on booking and rescheduling rather than patient care.
- 2
No-show rate averaged 35%, leaving 10–12 daily appointment slots unfilled. There was no automated reminder system — reminders were sent manually via WhatsApp by one staff member.
- 3
Doctors wrote paper prescriptions. Patients frequently called back for clarification, lost the prescription, or asked for duplicates. There was no way to review prescription history without pulling a physical file.
- 4
Billing was done on a desktop accounting tool that had no connection to the consultation record. Charges for procedures ordered during the visit were frequently forgotten.
The Softpital Solution
Patients now book appointments through the Softpital patient app under the clinic's brand. The app sends automated WhatsApp and push reminders at 24 hours and 2 hours before the appointment. Doctors write prescriptions on a tablet — patients receive a PDF instantly in the app. Billing is attached to the encounter, so every procedure ordered during the visit is automatically charged. Inventory decrements with each prescription dispensed.
Modules deployed
The Results
No-show rate
35%
8%
Front desk inbound calls/day
80–100
28–35
Paper prescriptions
100% of visits
0
Missed billing per month
₹45K–₹60K
< ₹5K
“Patients love being able to book from their phone and see their prescription without calling us. The front desk is so much calmer now. Our no-show problem basically solved itself once the reminders went out automatically.”
Facility name and identifying details are withheld to protect customer privacy. Metrics are customer-reported outcomes. Individual results may vary.